Knowledge Sharing

Knowledge Sharing applications are studied to let the people share information and data in a structured and organized way. Some examples are given by the Knowledge Bases or the simple online documentation of a product or service. It is often useful to allow the users to modify or actively contribute to the draft of documents, keeping a centralized control of the ongoing updates and modifications.

Google Apps ^TM

Google Apps provides a group of browser accessible programs (that do not require therefore desktop installations). Google Apps, out of solutions for the Comunication and Electronic Data Management, allow to create and manage indipendently corporate web sites in an easy and stylish way without any specific know-how. By this way, the business processes along with the daily projects and activities can be shared within the teamwork – anywhere it is located. The following presentation introduces to Google Apps, its strength and competitive edge. Google Apps is already adopted by 2 Million companies worldwide.

Trellis Desk

Trellis Desk Trellis Desk is an Open Source application suitable to manage Help Desk and Customer Relationship (end-user) platforms. Through a simple web interface, the clients might look up manuals, guides and documents that can be modified at any moment. The registered users may open specific requests (ticket) addressed to the help desk personnel. And the request, along with the feed-back timing and the people that manage the customer issue, will be properly tracked.

MediaWiki

MediaWiki is a web platform for the creation of multimedia info web systems . The most known sample is provided by Wikipedia, based on the MediaWiki platform. A Wiki solution can be altogehter created for internal corporate use or for topic-specific portals. The Alfresco application, providing Electronic Data Document System, incorporates a MediaWiki platform.